KINETRA

General Terms and Conditions

Last updated: 9. augusta 2026

General Terms and Conditions

Provider: Kinetra s. r. o. Registered office: J. Martáka 3795/19, 036 08 Martin Company ID (IČO): 48 079 049 · Tax ID (DIČ): 2120038184 · VAT ID (IČ DPH): SK2120038184 Registration: Commercial Register of the District Court Žilina, Section Sro, File No. 63441/L E-mail: info@kinetra.sk (hereinafter the "Provider")

Article I · Introductory Provisions and Scope of Application

  1. These General Terms and Conditions (hereinafter the "GTC") govern the rights and obligations relating to the use of the website kinetra.sk, the purchase of digital content (video courses, educational modules and templates, hereinafter the "digital content") and the use of the Client Zone.
  2. The Provider's professional services (internal logistics audit, transport tender, preparation of the transition to fulfillment and related consulting) are ordered on the basis of a separate contract or a written order. Information about services published on the website, including the outputs of the cost calculator, does not constitute an offer to conclude a contract; it is an invitation to negotiate.
  3. Legal relationships with consumers are governed by these GTC, the Civil Code (Act No. 40/1964 Coll.), Act No. 108/2024 Coll. on Consumer Protection and Act No. 22/2004 Coll. on Electronic Commerce. Legal relationships with businesses are governed by these GTC and the Commercial Code (Act No. 513/1991 Coll.).

Article II · Definitions

  1. A Consumer is a natural person who, when concluding the contract, does not act within the scope of their business activity, employment or profession.
  2. A Business is a person who places an order within the scope of their business activity; a person who states their Company ID (IČO) or company name when placing an order is also deemed to be a Business.
  3. The Client Zone is a user account through which purchased digital content and the PNO calculator are made available.

Article III · Order and Conclusion of the Contract

  1. Digital content is ordered via the website after logging into the Client Zone. Prices are stated without VAT; VAT at the statutory rate is added to the price. The Provider is a VAT payer.
  2. The contract is concluded at the moment the order is paid. Payment is made via the GoPay payment gateway (by card or bank transfer). The Provider does not see or store payment card data.
  3. Confirmation of the conclusion of the contract and access to the content are made available to the buyer in the Client Zone; the proof of purchase is sent by the Provider electronically.

Article IV · Delivery of Digital Content

  1. Digital content is made available in the Client Zone without undue delay after the payment has been credited, usually within a few minutes.
  2. Access to purchased content lasts for as long as the buyer's Client Zone exists, but for no less than 24 months from the purchase. The Provider reserves the right to update the content or to replace it with a newer version of the same or higher value.

Article V · Withdrawal from the Contract (Consumer)

  1. In the case of a distance contract, the Consumer has the right to withdraw from the contract within 14 days without stating a reason.
  2. Notice concerning digital content: by submitting the order, the Consumer expressly consents to the digital content being made available before the expiry of the withdrawal period and confirms that they have been informed that, by granting this consent, they lose the right to withdraw from the contract within the meaning of Act No. 108/2024 Coll. Without this consent, the content cannot be made available immediately.
  3. If the right of withdrawal still exists (the content has not yet been made available), the Consumer exercises it by e-mail; the Provider will refund the payment within 14 days using the same means of payment by which it was received.

Article VI · Liability for Defects and Complaints

  1. The Provider is responsible for ensuring that the digital content corresponds to its description, is made available in the agreed manner and is functional on standard devices with an up-to-date browser and an internet connection.
  2. The buyer files a complaint by e-mail at the address stated in the header, including a description of the defect and the order number. The Provider will decide on a Consumer's complaint without undue delay and will settle it no later than 30 days from its filing; if this period expires without result, the Consumer has the right to withdraw from the contract.
  3. The Provider is not liable for defects caused by the buyer's unsuitable technical equipment, by interference with the content, or by its use contrary to the licence.

Article VII · Licence and Protection of Content

  1. All website content and digital content (texts, videos, templates, know-how, calculators, the KINETRA brand and logo) is protected by copyright (Act No. 185/2015 Coll., the Copyright Act) and by other intellectual property rights of the Provider.
  2. By purchasing digital content, the buyer acquires a non-exclusive, non-transferable licence for personal use (in the case of a Business, for internal use within a single company). In particular, it is prohibited to resell, rent or publicly distribute the content, to share access credentials with third parties, to copy or record the content, to make it available on other platforms, or to create derivative products from it.
  3. In the event of a breach of the licence, the Provider is entitled to cancel access to the content and to the Client Zone immediately and without compensation; this is without prejudice to claims for damages and to claims under the Copyright Act.
  4. In the event of a breach of paragraph 2, a Business undertakes to pay a contractual penalty equal to 10 times the price of the content concerned, but no less than 500 EUR for each breach; this is without prejudice to claims for damages exceeding the contractual penalty.

Article VIII · Client Zone

  1. The buyer is obliged to protect their access credentials; the buyer is responsible for any activity carried out through their account until they notify the Provider of the account's misuse.
  2. The Provider may cancel an account that violates these GTC or legal regulations. If an account is cancelled for reasons on the Provider's side, paid and unused content will be refunded on a pro rata basis; no compensation is due where the account is cancelled due to the buyer's breach of the GTC.

Article IX · PNO Calculator and Informational Website Content

  1. The cost-per-order (PNO) calculator and all articles, case studies and other website content are of an informational and indicative nature. They do not constitute professional, legal or economic advice and do not give rise to any liability of the Provider for decisions made on their basis.
  2. The results of the calculator depend solely on the data entered by the user. The Provider does not guarantee the achievement of savings or of other results stated in references; actual results depend on the specific conditions of the operation.
  3. Binding assessments and recommendations are the subject of a separately ordered service (audit) pursuant to Article I(2).

Article X · Limitation of Liability and Force Majeure

  1. The Provider does not guarantee uninterrupted availability of the website or of the Client Zone; short-term maintenance outages or outages on the side of third parties (hosting, payment gateway) do not constitute a defect in performance.
  2. The Provider is not liable for damage caused by circumstances excluding liability (force majeure), in particular network outages, cyber attacks occurring despite reasonable security measures, or interventions by public authorities.
  3. In relationships with Businesses, the Provider's total liability for damage is limited to the amount of the price paid for the performance from which the damage arose; liability for lost profit is excluded. This limitation does not apply to Consumers or to damage caused intentionally.

Article XI · Alternative Dispute Resolution and Supervision

  1. The Consumer has the right to contact the Provider with a request for redress if they are not satisfied with the manner in which their complaint was settled. If the Provider responds negatively or fails to respond within 30 days, the Consumer may submit a proposal for the initiation of alternative dispute resolution pursuant to Act No. 391/2015 Coll. The alternative dispute resolution entity is the Slovak Trade Inspection (soi.sk) or another entity registered in the list maintained by the Ministry of Economy of the Slovak Republic.
  2. Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia), SOI Inspectorate for the Žilina Region, Predmestská 71, 011 79 Žilina.

Article XII · Final Provisions

  1. Legal relationships not governed by these GTC are governed by the laws of the Slovak Republic.
  2. The Provider may amend the GTC; the version effective at the time an order is submitted applies to that order. The current version is always published on the website.
  3. If any provision of these GTC is invalid or ineffective, the validity of the remaining provisions is not affected.
  4. By submitting an order, the buyer confirms that they have read the GTC and agree to them.

Effective from 11 July 2026.